We are giving one-month FREE access to customers who subscribe to the City Broadband Residential 100Mbps Plan and RM12 X 24 months off from the monthly bill throughout the 24 months contract for City Broadband Residential 500Mbps Plan.
What is the duration of this promotion?
This promotion is only valid for new subscribers from 12.12.19 until 31.01.20. Any subscription after 31.01.20 will not be entitled for this promo.
Who is eligible for this promotion?
All new City Broadband Residential subscribers are eligible for this promo as long as our coverage is available at their residential area.
Am I still eligible for this promo if I sign up with 12 month contract?
No, you are not eligible. You need to subscribe to 24 month contract package plan.
Can I add-on Voice services?
Yes, you can. Just add-on RM20 per month to get 1 voice line and 1 DECT phone. You will enjoy RM0.08sen/minute call rates.
How do I subscribe to this promotion?
You may subscribe to this promotion via our website or our dealers.
How do I get the promotion once I have subscribed to the plan?
The first month’s bill for your subscribed City Broadband 100Mbps Plan will be waived in your first bill. OR, RM12 will be deducted monthly over 24 month period and it will be reflected on your City Broadband Residential 500Mbps Plan subscription monthly bill, However, other charges such as voice calls, deposits, add-ons, etc. (if any) will still apply.
Do I need to pay any deposit?
No, if you are a Malaysian. Yes, if you are a foreigner. We will collect RM300 deposit upfront.
Is there any installation charges?
No, the first 3m cable is given for free. However, you will need to pay if you required an additional cable.
Can I upgrade my existing City Broadband plan?
Yes, you can. But we will reset your contract to 24 month for you to be able to enjoy the RM12 x 24 month off.
Can I downgrade my existing City Broadband plan to enjoy this promo?
No, you can’t.
What will happen on month 25th?
You will need to pay the original price of the City Broadband Residential 500Mbps Plan.
I am an existing City Broadband Residential Plan subscriber but I am already out of contract, can I renew my plan and enjoy the promo?
Yes, you can. Depending on the plan you choose upon renewal and you will be tied down to another 24 month contract.