FREQUENT ASKED QUESTIONs (FAQs)
We got the answer
Allo is offering RM100 Grab voucher to its new City Broadband 100Mbps subscribers, which will be shared in your Welcome Email once your service installation has been completed. The voucher is available on a first-come-first-serve basis throughout the promotional period.
Customers who subscribe to the promotion during this period is also entitled to be in the running for our lucky draw’s grand prizes which will be announced on 3 January 2022.
The promo is valid from 1st October 2021 until 31st December 2021.
No, you are only eligible for one promo at any time.
This promotion is valid for our online subscribers, you may subscribe here. For more information, you can contact our Careline at 1300-38-8000 or email us at email@example.com.
Yes, you will still be entitled to get the voucher, but please be reminded that it is on a first-come-first-serve basis.
Once your service has been installed, you will receive a Welcome Email comprising of the voucher redemption details. Please follow the instructions in the email and make sure that you redeem the voucher before its expiration date.
No, this promotion is only applicable for 24 months contract.
No, this promotion is only applicable for new subscriptions.
Yes, you may add on Voice Home Plan at only RM20 monthly, and you will get one voice line with a complimentary DECT phone. Call rates are set at RM0.08sen/minutes.
Yes, you will need to pay an upfront deposit of RM300 if you are a foreigner. No deposit is required for Malaysians with MyKad.
No, installation charges are waived for standard installation as stated in the below table. Additional charges may apply, subject to additional charges based on Allo’s non-standard installation Rate Card.
|High Rise Building||Landed Building|
|1. Building with Pre-laid fibre
2 meter fibre optic patch cord from existing fibre wall socket
|1. Where the Fiber Distribution Point (FDP) is on the pole
From pole straight to the entry wall
|2. Building with Non Pre-laid fibre
Fibre optic drop cabling from the point of DP of riser to Optical Network Unit (ONU) with surface cable clip including Fibre Wall Socket (FWS) installation and 2 meter fibre patch cord visible cabling
|2. Where the Fiber Distribution Point (FDP) is on the ground
If the cable blocked outside the customer’s compound
Yes, but you will need to serve a 30 days notice from your termination application date. If you are still within your contract term, you will need to pay an early termination penalty of RM500 (if applicable).