CNY Promotion – Triple Your Speed
FREQUENT ASKED QUESTIONs (FAQs)
We got the answer
ALLO is offering special package 300Mbps at RM109 for subscription of 100Mbps by adding RM10 on monthly commitment on top of RM99/month. The 300Mbps at RM109 is applicable for 24 months contract only. Upon your contract ended, you have the option to maintain the package of downgraded to your actual subscribe bandwidth.
This promo is valid from 1st February 2022 until 31st March 2022.
No, you are only eligible for one promo at any time.
You may subscribe via https://www.citybroadband.my/residential or our authorised dealers. You may also contact our careline team at 1300-38-8000 or email to customerservice@allo.my.
Yes, you will still be entitled to the promo as long as you subscribe to our promotion package within the promo period.
You will receive your bill mention 300Mbps at RM109 monthly throughout you contract term.
No, this promotion is only applicable for 24 months contract.
No, this promotion is only applicable for new subscriptions.
Yes, you may add on Voice Home Plan at only RM20 monthly, and you will get one voice line with complimentary DECT phone. Call rate are set at RM0.08sen/minutes.
Yes, you will need to pay an upfront deposit of RM300 if you are a foreigner. No deposit is required for Malaysians with Mykad.
No, installation charges are waived for standard installation as stated in the below table. Additional charges may apply, subject to additional charges based on Allo’s non-standard installation Rate Card.
Standard Installation | |
High Rise Building | Landed Building |
1. Building with Pre-laid fibre 2 meter fibre optic patch cord from existing fibre wall socket |
1. Where the Fiber Distribution Point (FDP) is on the pole From pole straight to the entry wall |
2. Building with Non Pre-laid fibre Fibre optic drop cabling from the point of DP of riser to Optical Network Unit (ONU) with surface cable clip including Fibre Wall Socket (FWS) installation and 2 meter fibre patch cord visible cabling |
2. Where the Fiber Distribution Point (FDP) is on the ground If the cable blocked outside the customer’s compound |
Yes, you may terminate broadband service at any time, however if you are still within contract term you need to pay early termination penalty of RM500 (if applicable).
Yes, you may downgrade to City Broadband Residential 100Mbs. However, you will need to re-contract with us.