FREQUENT ASKED QUESTIONs (FAQs)
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The Selfcare Portal is a customer account self-management system that will assist you with various frequently used services. The Selfcare Portal will replace the current User Portal to provide you with a better experience and more convenience with all new features.
With Selfcare Portal you will be able to manage your accounts, change plans, pay bills, view payment history and manage your account profile. Below are the new features available in the Selfcare Portal:
To log in to the Allo Selfcare Portal, please go to the following link https://selfcare.allo.my/ or open the Application from your mobile device. The Application will be available in the Apple App Store and the Google Playstore (after launch)
A welcome email for the Selfcare portal will be sent to your registered email address. We will also send an SMS reminder to your registered contact number so that you do not forget to register and log in to this new selfcare portal.
The new format provides for two types of account numbers, first, the Parent account, whose initial prefix will begin with PA000000. And secondly, the Child account, whose initial prefix will begin with A00000000.
Parent account – Responsible for payment ONLY. The total amount of outstanding payments for all subscribed services is shown here. If the customer does not pay the overdue amount and a dunning procedure is initiated, the suspension/cancellation takes place at the level of this parent account ONLY.
Child account – Responsible for service-related transactions, such as the display of package subscriptions and service requests, such as plan changes, moves, etc., must be handled here.
The Selfcare Portal will be officially launched on 14th July 2022. And click on the link below for the Allo Selfcare Portal User Guide