You can choose your installation date when you sign up online.
How do I know my chosen installation appointment date and time has been confirmed?
You will receive an email stating your installation date and time. An SMS will also be sent to you a day before your installation date.
Can I reschedule my installation appointment date and time?
Please contact us at 1 300 38 8000 for further assistance.
Who will carry out my installation?
A City Broadband authorised installer will carry out the installation.
Do I need to purchase any equipment?
We will supply the necessary equipment and installation services.
Do I need to pay for installation?
We provide basic cabling services of up to 20 metres from point-of- entry ie. main door (6 metres from the socket for buildings with pre-laid fibre) to the location you have designated for your equipment (e.g. router).Should relocation be required in the future, charges will apply based on the cabling material and manpower required. Additional charges may apply for requests beyond the basic cabling services we provide depending on your requirements. Please ask for the approved rate card to confirm cost to be incurred (if any), which are payable directly to the City Broadband-appointed installer.
Can I appoint my own contractor to perform internal wiring?
Yes, however, we recommend that only City Broadband-authorised installers perform any installation-related work to ensure that they are completed properly and to the highest level of quality. All costs incurred are payable directly to the City Broadband -appointed installer.
Will there be any drilling involved during the installation process?
Yes, some drilling may be necessary, but we will request your approval prior to it.
Can I request City Broadband’s authorised installer to configure / provide IT support services for my own router or equipment that is not provided by City Broadband?
Yes. This is chargeable at RMxx per hour up to a maximum of RMxx per day, and is payable directly to the City Broadband -appointed installer.
How long does it take for City Broadband to install and activate my service?
Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electrical work, equipment configuration and testing.
What type of equipment does City Broadband provide with my subscription?
We provide modem and wifi router, and the router type are different according to the bandwith customer subscribe.