City Broadband Business
FREQUENT ASKED QUESTIONs (FAQs)
We got the answer
|Voice Business Plan*||Add-On RM20 for 1 Voice Line + 1 DECT phone||FREE 1 Voice Line + 1 DECT phone|
|Package Included||1 Dynamic Private IP
Optical Network Unit (ONU)
|Contract Term||24 months or 12 months|
*Low call rates at RM0.10 sen/min. Low International Direct Dial (IDD) rates
You may subscribe online here or via our authorised dealer. For more details, contact our Careline at 1300-38-8000 or email us at firstname.lastname@example.org
Yes, there will be one-time charge of RM400 for 12 months contract package.
Subscribers will need to prepare your MyKad if you’re a Malaysian and passport if you’re Non-Malaysian. For City Broadband business plan registration,
Locally registered companies are required to submit:
– Photocopy of Form 9/Form 13/Notice of Registration (Section 15)/Certificate of Incorporation (Section 17)/Section 28/Certificate of Practice issued by the relevant authority (NGO/Association /Cooperative).
Foreign Registered Company
– Form 79/Form 80/Form 80a/Form 83/Form 83a/Section 562(1). Your company registration card must also have at least six (6) months validity period during sign up.
Yes, a foreign-registered company is required to pay a RM500 deposit for City Broadband 24-month’s business plan. The deposit is fully refundable upon termination, subject to no outstanding payment on your account.
For 12-month contract term on our business plan, please refer to the table below:
|Total Upfront Payment need to pay prior to installation||RM900|
*One-time charge will supersede deposit charges, but it is not refundable.
Yes, you may contact our Careline at 1300-38-8000 or email us at email@example.com for further assistance. Any plan modification is subject to the new subscription plan fee.
We will proceed with your order within five (5) working days upon email verification from your end. Please be sure to verify your email once you have submitted your application. For any enquiries, please call our Careline at 1300-38-8000 or email us at firstname.lastname@example.org.
Please contact our Careline at 1300-38-8000 for more information.
No recontract applies if you upgrade your City Broadband Business plan. If you are still within your contract term, you will need to serve your remaining months left.
Yes, you may downgrade your plan, but it will be subjected to a recontract. You will need to serve another 12 months or 24 months contract subject to your initial contract with Allo.
Yes, except for 50Mbps plan. You may add on Voice Home Plan at RM 20/month, and you will get 1 Voice Line and 1 DECT phone. For domestic calls, you will be charged as pay-per-use at RM0.10sen/minute. For international calls you will be charged with international IDD calls at minimum rates
No, your City Broadband Business comes with a complimentary voice plan, and you cannot remove it.
Your Voice Services will also be terminated.
Yes, a penalty fee of RM100 will be charged upon early termination of voice service. This only applies to the 50Mbps plan only as it is a value-added service.
Yes, you can. The cost is RM200 per Fixed IP per month.
Yes, you may carry forward your existing Fixed IP to the new plan.
Yes, you may terminate at any time, but an early termination fee of RM500 will be charged if you terminate within the contract period. You will also need to return the equipment (ONT and Router Gateway) if your contract within 1st 12 months.
You may terminate your service here.
It will take up to 30 working days to proceed with your termination request, and refunds (if any) will be processed within 90 working days from the submission of your request.