City Broadband Residential
FREQUENT ASKED QUESTIONs (FAQs)
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|Package Included||1 Dynamic Private IP
Optical Network Unit (ONU)
|Contract Term||12 months or 24 months|
You may subscribe online here or via our authorised dealer. For more details, contact our Careline at 1300-38-8000 or email us at email@example.com
Yes, you may add on Voice Home Plan at RM 20/month, and you will get 1 Voice Line and 1 DECT phone. The call rates would be RM0.08sen/minute with low IDD call rates.
You will need to prepare your MyKad if you’re a Malaysian and passport if you’re Non-Malaysian.
Yes, for Non-Malaysian, you will be required to pay a RM300 deposit for City Broadband 24-month’s residential plan. The deposit is fully refundable upon termination, subject to no outstanding payment on your account.
For 12-month contract term on our residential plan, please refer to the table below:
|Home Voice Plan||RM100**|
|Total Upfront Payment need to pay prior installation||RM400|
*One-time charge will supersede deposit charges, but it is not refundable.
**Only applicable for those who opt-in our voice plan.
Yes, you may contact our Careline at 1300-38-8000 or email us at firstname.lastname@example.org for further assistance. Any plan modification is subject to the new subscription plan fee.
We will proceed with your order within five (5) working days upon email verification from your end. Please be sure to verify your email once you have submitted your application. For any enquiries, please call our Careline at 1300-38-8000 or email us at email@example.com.
Please contact our Careline at 1300-38-8000 for more information.
No recontract applies if you upgrade your City Broadband residential plan. If you are still within your contact term, you will need to serve your remaining months left.
Yes, you may downgrade your plan, but it will be subjected to a recontract if you are still within contract. You will need to serve another 12 months or 24 months contract subject to your initial contract with Allo.
Yes, you may terminate at any time, but an early termination fee of RM500 will be charged if you terminate within the contract period. You will also need to return the equipment (ONT and Router Gateway) if your contract within 1st 12 months.
You may terminate your service here.
It will take up to 30 working days to proceed with your termination request, and refunds (if any) will be processed within 90 working days from the submission of your request.