FREQUENT ASKED QUESTIONs (FAQs)
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All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.
Yes, except for DECT phone. you may refer to the table below:
|Optical Network Unit (ONU)||1 year warranty|
|WiFi Router||2 years warranty|
|DECT Phone||No warranty|
*Warranty will void if the damage or loss is due to the customer’s negligence. Allo will replace with a new device with additional charges.