Residential Package
YEAR END PROMO
1. What is the promo about?
ALLO is offering a monthly rebate of RM10 off for 24 months to new subscribers who subscribes to our 50/100/500Mbps Residential packages with 24 months contract during the promotion period.
2. What is the duration of this promo?
This promo is valid from 1st December 2020 until 28 Feb 2021
3. During this period, can I enjoy other promos/offers from ALLO as well?
No, you are only eligible for one promo at any time.
4. How do I sign up for this promo?
You may subscribe via our authorised dealers or visit https://www.citybroadband.my/residential/ to subscribe online.
5. If I subscribe during the promo period but scheduled the installation after the promo ends, will I still be entitled to the RM10 Off monthly rebate?
Yes, you will still be entitled to the promo as long as you subscribe to our promotion package within the promo period.
6. How do I get the promo price once I have subscribed the service?
You will receive your bill with RM10 Off every month until 24 months bill. Your actual package price will be reflected in the 25th month bill.
7. Will I be eligible for this promotion if I subscribe with 12 months contract?
No, this promotion is only applicable for 24 months contract.
8. I am an existing customer, am I entitled to this promotion?
No, this promotion is only applicable for new subscriptions.
9. Can I add- on Voice Home Plan on top of my promo package?
Yes, you may add on Voice Home Plan at only RM20 monthly, and you will get one voice line with complimentary DECT phone. Call charges are set at RM0.08sen/minutes.
10. Do I need to pay a deposit?
Yes, you will need to pay an upfront deposit of RM300 if you are a foreigner. No deposit is required for Malaysians with Mykad.
11. Can I terminate my subscription at any time?
Yes, you may terminate at any time, but monthly rebate of RM10 off will be forfeited. The rebate will not be converted to cash or any other value. You will also need to pay early termination penalty of RM500 if you terminate within contract period.
12. If I upgrade or downgrade my plan, will I still be enjoying the monthly rebate?
No, any modifications made to your plan will result in forfeiting of the monthly rebate.
Business Package
YEAR END PROMO
1. What is the promo about?
ALLO is offering a monthly rebate of RM10 off for 24 months to new subscribers who subscribes to our 50/100/300/500Mbps Business packages with 24 months contract during the promotion period.
2. What is the duration of this promo?
This promo is valid from 1st December 2020 until 28th February 2021.
3. During this period, can I enjoy other promos/offers from ALLO as well?
No, you are eligible for only one promo at any time.
4. How do I sign up for this promo?
You may subscribe via our authorised dealers or visit https://www.citybroadband.my/business/ to subscribe online.
5. If I subscribe during the promo period but scheduled the installation after the promo ends, will I still be entitled to the RM10 Off monthly rebate?
Yes, you will still be entitled to the promo as long as you subscribe to our promotion package within the promo period.
6. How do I get the promo price once I have subscribed to the service?
You will receive your bill with RM10 Off every month until 24 months bill. Your actual package price will be reflected in the 25th month bill.
7. Will I be eligible for this promotion if I subscribe with 12 months contract?
No, this promotion is only applicable for 24 months contract.
8. I am an existing customer, am I entitled to this promotion?
No, this promotion is only applicable for new subscriptions.
9. Can I add- on Voice Business Plan on top of my 50Mbps Business package?
Yes, you may add on Voice Business Plan at only RM20 monthly complimentary with one voice line and 1 DECT phone at RM0.10sen/minute call rates.
10. Do I need to pay a deposit?
Yes, you will need to pay an upfront deposit of RM500 if you are a foreign-registered company. No deposit is required for locally registered company.
11. Can I add on Fixed IP address?
Yes, you may add on one fixed IP at RM200/month.
12. Can I terminate my subscription at any time?
Yes, you may terminate at any time, but a monthly rebate of RM10 off will be forfeited. The rebate will not be converted to cash or any other value. You will also need to pay an early termination penalty of RM500 if you terminate within the contract period.