i. Online ii. A City Broadband authorised dealer (Contact us at 1 300 38 8000 for further assistance.)
What documents are required for subscription?
i. MyKad / passport for non-Malaysians ii. Credit card (American Express / MasterCard / Visa) if the Auto Debit payment method is selected
Can I upgrade or downgrade my subscription if I want something else?
Please contact our customer support at at 1 300 38 8000 for more information. An upgrade/downgrade is determined by the change in your subscription fee.
Can I transfer my subscription to another person?
Please contact our customer support at at 1 300 38 8000 for more information.
Can I terminate my subscription at any time?
Yes, however, a termination during your contract term is subject to a penalty
How do I terminate my subscription?
Please contact our customer support at at 1 300 38 8000 to terminate your fibre subscription.
How long does it take for City Broadband to terminate my subscription?
Your request will be processed within 7 working days of receipt.