How do I subscribe to City Broadband? i. Online ii. A City Broadband authorised dealer (Contact us at 1 300 38 8000 for further assistance.) What documents are required for subscription? i. MyKad / passport for non-Malaysians ii. Credit card (American Express / MasterCard / Visa) if the Auto Debit payment method is selected Can I upgrade or downgrade my subscription if I want something else? Please contact our customer support at at 1 300 38 8000 for more information. An upgrade/downgrade is determined by the change in your subscription fee. Can I transfer my subscription to another person? Please contact our customer support at at 1 300 38 8000 for more information. Can I terminate my subscription at any time? Yes, however, a termination during your contract term is subject to a penalty How do I terminate my subscription? Please contact our customer support at at 1 300 38 8000 to terminate your fibre subscription. How long does it take for City Broadband to terminate my subscription? Your request will be processed within 7 working days of receipt.